Return & Refund Policy

RETURN / REFUND POLICY

Last updated 16 March 2022]

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return the items in original and unused condition including the original packing to us for either 1.) a full refund , 2.) store credit, or an exchange. Please see below for more information on our return policy. 

RETURNS

All returns must be couriered back to us within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at customerservice@tritherm.com, to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and to include your proof of purchase  and courier  your return to the following address:

Tritherm Corporation Pte Ltd 

Attn: Returns

[RMA #]

15 Yishun Industrail Street 1, #09-09, Singapore 768091, Tel : +65-68534270

[Kindly note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to courier your return].

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.